How to activate your Parent and Student accounts

Parents must complete the Account Activation Process in order for their students to be able to join the instructor in the online classroom.

Users: This article is for Parents and Students

Prerequisites:  Instructor and/or Admins have added you as a user to the system | You received an Activation Email 

Note: The prerequisites listed above are actions that your Admin and/or Instructor must do on your behalf. Please reach out to them if you have not received the Activation Email. 

Watch the video: 

Follow the step-by-step instructions outlined below: 

Activating your account in 4 easy steps!

Step 1:  Open Activation Email 

Step 2:  Create Parent Password

Step 3:  Accept Terms of Service

Step 4:  Create Student Username and Password

Step 1: Open Activation Email 

To set up an account, click the link “Click Here To Get Started” sent in your account activation email. (See the example below)

Get Started Email-2

 

Once you’ve clicked on the "Click Here To Get Started" button you'll be prompted with several steps. 

Step 2: Create Parent Password 

You will use your email address and the password that you set to log into your parent portal. Your password must be at least 8 characters in length. Or, you can connect your Google account by selecting “Use Google Authentication.”

As soon as you click "Save Your Password" you'll be able to access your Parent Portal. From your organization's login page use your email address and password. 

Note the web address in the address bar to get back to the site later. 

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Step 3: - Accept Terms of Service

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This acknowledges that you understand that your organization (the company you work with for tutoring services) is using a 3rd party (Trilogy Mentors) to provide the online services portal. Please note that your organization has separate terms, cancellation/rescheduling policies, and billing fees/contracts associated with the tutoring services provided to you. 

Check with your services provider for questions regarding their terms, policies, and billing.

 

Click the checkbox to accept the Terms of Service. Once checked, the blue "Accept" button will appear on the right side of the page.

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Step 4: Create Student Username and Password 

Your student’s name will appear in the space outlined in red in the image below. 

Select whether your student will use an “Email Address” or a “Username” to login. Then, create and confirm a password for them. 

If you are a parent that is setting up multiple students, you will be prompted to create the account for each of your students at this time. Once you click "Save Student Setup" you will be presented with the same form. Please pay attention to the name of the student in the heading of the form. Be sure to take note of the usernames or email addresses assigned to each student as well as the password set for each student.

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Important Note: The student's email address cannot be the same as the email associated with your parent account. For younger students that do not have an email address, select the "Username" bubble and create an easy to remember (and easy to type) username. The student will use these credentials to log in to their student portal before each session. 


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Note: Blank spaces are not permitted in the username

If students utilize a username rather than an email address to log in, all communications on the platform will be forwarded to the email associated with the parent account. Students still have the ability to communicate directly with their instructor(s) through the messaging tool on their Student Dashboard.

 

Congratulations! Your student is ready to go. Don’t forget to bookmark the website on your web browser so you can easily access and log in to the learning portal when it’s time for your first session.

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