The network quality indicator in the online classroom detects and reports your network quality.
Users: This article is for all users
Read step-by-step instructions below:
If your network quality is poor, we recommend that you turn off the video feature to allow our app to devote more bandwidth to the audio and interactive tools in the online classroom to keep your session going.
To improve the overall experience in the online classroom, we have incorporated a Network Quality Indicator to provide you with real-time feedback about your internet connection speed.
- Green means that your network quality is "Good to go!" and all online classroom tools should work as expected
- Yellow means that your network quality is fluctuating which could affect the performance of the online classroom tools
- Red means that your network quality is registering below a sufficient level to support all the interactive tools in the online classroom. If your quality is registering at a low level, we recommend that you turn off the video feature to devote more bandwidth to the audio and interactive tools in the online classroom. This is to help ensure that the lesson can continue with limited disruption.
Things that you can try to increase your network connection:
- Check that your device is connected to your desired network.
- If possible, try moving your device (computer or tablet) closer to your internet router for a stronger connection. For more persistent issues, try a direct-wired connection.
- During your lessons, we recommend that you limit the number of users and the number of devices connected to your network. (i.e. turn off wifi on your cell phone(s), shutdown idle laptops and/or tablets)
- If you’ve tried all of the above and are still having issues, we recommend that you contact your network provider for support. Click here to learn more about our technology and network requirements.
If you still need help, check out our Support Escalation Chart.