Unable to log in to my account

Having trouble logging in to your account? Please try these steps to troubleshoot password or login issues before reaching out for assistance.

Users: This article is for all users.

Prerequisites: For students and parents: Instructor/Admin has added you as a user in the system 

Follow the step-by-step instructions outlined below: 

There are a few reasons you may not be able to log in to your account. 


Did you complete the account setup process?

  • You will need to complete the onboarding process before you can log in for your session. You'll receive an email from your organization to get started. If the message is not at the top of your inbox, search your email for a communication from "support@placetoteach.com". If you cannot find the onboarding email, please check your spam folder.
  • Still don't see the email? Reach out to your program administrator to confirm your email address and have them resend the communication. 
  • In the email, click the "Get Started" link to create your profile. Parents that are managing their student's account will be prompted to create their student's account during onboarding. This is done by choosing a username (or email address) for the student and setting the student's password.

Double-check that you have entered the correct web address. 

  • If you are a license owner attempting to login to your organization's online platform, please make sure that you have gone to your organization's web address. Your organization's web address is in the following format.
    https://[Your Organization].placetoteach.com
  • If you are a parent or student attempting to log in to your account, please make sure that you have the correct web address. Your organization's web address is in the following format:  https://[Your Organization].placetoteach.com
  • If you have signed up as a parent and/or student to receive academic mentorship with Trilogy Mentors, please make sure that you have gone to https://web.trilogymentors.guru

Are you logging into your student or parent account?

Please double-check that the email (or username) and password you have entered match the correct account you are trying to access. If you are a parent, you should have a different login (your email and password) than for your student (their username/email and password).
Important Note: The online classroom is only accessible from the student's account. 

Try resetting your password

  • Click the "Forgotten password?" link on the login page to reset your password.Screen Shot 2019-10-29 at 1.04.04 PM
  • Enter the email address associated with the account to receive the reset password email.
  • You'll be sent, via email, a temporary password to log back into your account. 
  • Once you have used the new password to log in, click "Profile" in the left navigation bar on your dashboard. 
    Profile - left nav bar
  • On the "My Profile" page, use the "Change Password" box to reset your password. 

Change Password - for parent

Important Note For Parents And Admins:

For parents who set up their student's account with a username (rather than an email address), the password can be reset from the Parent Portal.

Note: If the student has an email address associated with their account then the process outline directly above will apply.

  • The Parent must log in to their parent portal and click "Students" in the left navigation panel to access their student's details. 
    Screen Shot 2019-10-29 at 1.01.29 PM
  • Click on the name of the student that needs their password reset
    Manage student details
  • Use the "Change Password" box on the student's details page to change the student's password.
    Change Password

Note: Admins have the ability to reset passwords for any of the users in the system. If you still need help with resetting a password, please reach out to your program administrator directly.

 

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