How to Send and Reply to Messages

Send and receive messages (with the option to add attachments) through the platform. Platform messaging is connected to user email addresses for convenience.

We understand that communication is key to building strong instructor/student relationships. For this reason, the Trilogy platform has a built-in messaging tool (with the option to send attachments) to enable direct or group messaging. All messages sent through the platform are automatically forwarded to users’ associated email addresses to ensure seamless communication between instructors, students, and parents.

Users: This article is for all users.

Prerequisites: You are a user to the system | You’ve activated your account

Watch video:

 

Read the step-by-step instructions outlined below.

Use these links based on your user type to skip ahead

For Students, Parents, and Instructors

Messaging from your Dashboard

1. As a parent, student, or instructor, you have a "Messages" box on your platform dashboard. Here you can compose, reply to, and view all recent messages.

Screen Shot 2020-05-06 at 7.27.24 AM

Click the "new message" button to create a new message. 

Screen Shot 2020-05-06 at 7.30.03 AM

2. A pop-up window will appear. Follow the prompts to send your message. In the "To" field, select the person or group you'd like to message from the drop-down menu. (You'll only have the ability to message users or groups that you have worked with in the past.) Add a subject and write your message. Attach any relevant portfolio files or upload files directly to include them with your message. When you are done, click "Send".

Screen Shot 2020-05-06 at 7.31.09 AM

Messaging from the Messages page

1. Click on "Messages" in the left navigation bar in your platform to open the My Messages page. 

2. On the My Messages page, you'll see your previous messages. To create a new message, simply click the "new message" button. As outlined above in steps 1 and 2 of the dashboard messaging, a pop-up will appear. From the pop-up, complete your message and click send.

Screen Shot 2020-05-08 at 8.36.07 AM

3. To reply, click on the subject of the message. Two additional boxes will appear on the right side of the Messages page. The first box, titled "Message View," is the message. The second box titled "Reply" is where you'll write and send your response. When you finish typing your message, click "Send" to complete the communication. 

Screen Shot 2020-05-08 at 8.38.14 AM

Screen Shot 2020-05-08 at 8.39.14 AM

Replying to Messages from your Associated Email Account

All messages that are sent in the online platform are forwarded to the email address that is associated with your user account. You can reply to these messages using your associated email account. Simply click reply as you would with any other email message.

For students that do not have a personal email address, all communications are sent and replied to through the online platform. 

Additional Notes on Messaging: We pride ourselves on enabling a transparent learning environment. This is why all communications between students and instructors are forwarded to parents. Parents do not have the ability to reply to these messages but are still included in the conversation. Below you'll see an example of the forwarded message.

For Organization Administrators 

Viewing and replying to messages from your Admin dashboard

1. Admins can view and reply to messages by clicking "Messages" on the admin dashboard.

Screen Shot 2020-05-06 at 7.24.06 AM

or by clicking “Messages” from the left navigation menu on the left side of your dashboard.

Screen Shot 2020-05-08 at 8.54.23 AM

2. Messages will appear as shown below:

Screen Shot 2020-05-08 at 8.56.07 AM

3. To reply to messages, click on the Subject of the email, and a box will appear for you to compose and send your response.

Screen Shot 2020-05-08 at 8.58.11 AM

When you are finished writing your response, click “Send” to send the message. 

Creating a new message in your platform to send to a single user

  1. To compose and send a new message to a person in your platform, click on “Users” on the navigation bar on the left side of your dashboard.

Screen Shot 2020-05-08 at 11.51.59 AM

2. Use the search tool to find the user you’d like to message

Screen Shot 2020-05-08 at 9.07.20 AM

or find the user from your “Users” area.

Screen Shot 2020-05-08 at 8.50.45 AM-1

3. Under the “ACTIONS” column select the letter icon to create a New Message.

Screen Shot 2020-05-08 at 10.39.57 AM

Screen Shot 2020-05-08 at 10.42.30 AM

When you are finished writing your response, click “Send” to send the message. 

Creating a new message from your dashboard to send to a group

1. To compose and send a new message to a group from your dashboard, click on “Groups” on the navigation bar on the left side of your dashboard.

2. Use the search tool to find the group you’d like to message

Or find the group from your “Users” area.

 

 

3. Under the “ACTIONS” column select the letter icon to create a New Message.

When you are finished writing your response, add any attachments you wish to include and click “Send” to send the message.

Replying to Messages from your Associated Email Account

All messages that are sent in the online platform are forwarded to the email address that is associated with your user account. You can reply to these messages using your associated email account. Simply click reply as you would with any other email message.

Screen Shot 2020-05-08 at 11.55.04 AM

Additional Notes on Messaging: We pride ourselves on enabling a transparent learning environment. This is why all communications between students and instructors are forwarded to parents. Parents do not have the ability to reply to these messages but are still included in the conversation. Below you'll see an example of the forwarded message.

Screen Shot 2020-05-08 at 11.57.09 AM

If you have any questions about Trilogy's messaging tool, we are happy to assist you. Please use the chat bubble in the bottom right-hand corner of your online portal.

Need more information? Check out the following related articles: