How to Manage your Personal Account and Profile

Your profile page allows you to add and manage your information, your personal account settings, and your login credentials. It is important for you to keep this information updated to ensure effective communication regarding services and sessions.

Users: This article is for all users

Prerequisites:  Your account is activated 

Follow the step-by-step instructions outlined below or click ahead to the section relevant for:

Students

Enter or change details on your My Profile page.

  1. From the Student Dashboard page, use the left-hand navigation bar to locate and click “Profile” which will take you to your “My Profile” page.

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2. Enter and edit your profile details using the fields as shown below.
Important Notes: 
    1. The “Username/Email Address” field is what you will use to log into your account from the Login Page. We recommend using your email address for your account. For students that do not have an email, pick a username that is easy to remember.
    2. The “Phone” field is where you can track your phone number. Having your number associated with your profile gives you the ability to receive SMS/Text reminders for your scheduled sessions. Your phone number needs to include the area code in order to receive text message session reminders.
    3. The “Timezone” field is what you can set to make sure that your session reminders reflect the correct time. The online platform captured this information automatically during the account creation process. However, you have the ability to update your timezone to reflect your current location at any point in time. 

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3. Make sure to click “Update Details” when you are finished to save the changes.

4. You also have the ability to change your password from the “My Profile” page. Enter the new password, confirm the new password, and click the “Change Password” button to save the changes. Or, connect your Google account by selecting “Use Google Authentication.”

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Instructors

The Instructor profile page is designed to give instructors the opportunity to share information about themselves to increase connections with students. When instructors include profile pictures, share personal interests, and list work experience, it builds confidence and trust amongst new students and families.

Enter or change details on your My Profile page. 

  1. From the Instructor Dashboard page, use the left-hand navigation bar to locate and click “Profile” which will take you to your “My Profile” page.

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2. Instructors have the option to add a profile picture of themselves in the “Profile Picture” box. Click “Choose File” to locate an image file (jpeg or png only) saved to your device. Once the file is selected, click the “Update Photo” button.  This image file can be changed at any time. 

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3. The * denoted required profile information. Personal details without the * are optional, so you can decide which information you want to provide. (See image below) 

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Important Notes: 

  • The “Email Address” field is what you will use to log into your account from the Login Page. A valid email is required as this is connected to session email reminders and the platform messaging tool.
  • The “Phone” field is where you can track your phone number. Having your number associated with your profile gives you the ability to receive SMS/Text reminders for your scheduled sessions. Your phone number needs to include the area code in order to receive text message session reminders.
  • The “Timezone” field is what you can set to make sure that your session reminders reflect the correct time. The online platform captured this information automatically during the account creation process. However, you have the ability to update your timezone to reflect your current location at any point in time. As a system default, you will be assigned your organization’s Timezone prior to setting up your account or if your Timezone was not detected when you first activated your account. You’ll want to make sure your Timezone is correct if you are in a different location than your organization or administrator.

4. For the section related to subjects, hobbies, and interests, use the drop-down menus to select the subjects you teach, your hobbies, and/or interests so your students can get to know you better. This can help spark conversations and engage students in learning by finding common interests.

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5. The last section of the “My Profile” page allows you to enter a Tagline, Summary, Profile, and Experiences that may be relevant to tutoring. 

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6. Click “Update Details” to save all of the information. You can go back and update your profile information at any time. 

7. You also have the ability to change your password from the “My Profile” page. Enter the new password, confirm the new password, and click the “Change Password” button to save the changes. Or, you can connect your Google account by selecting “Use Google Authentication.”

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Parents

Enter or change details on your My Profile page.

  1. From the Parent Dashboard page, use the left-hand navigation bar to locate and click “Profile” which will take you to your “My Profile” page.
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  2. Enter and edit your profile details using the fields as shown below.
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Important Notes: 
      • The “Email Address” field is what you will use to log into your account from the Login Page. We recommend using your email address for your account. For students that do not have an email, pick a username that is easy to remember. 
      • The “Phone” field is where you can track your phone number. Having your number associated with your profile gives you the ability to receive SMS/Text reminders for your scheduled sessions. Your phone number needs to include the area code in order to receive text message session reminders.
      • The “Timezone” field is what you can set to make sure that your session reminders reflect the correct time. The online platform captured this information automatically during the account creation process. However, you have the ability to update your timezone to reflect your current location at any point in time.


3. You also have the ability to change your password from the “My Profile” page. Enter the new password, confirm the new password, and click the “Change Password” button to save the changes. Or, you can connect your Google account by selecting “Use Google Authentication.”

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4. As a Parent, you also have the ability to manage your student’s profile information. Navigate to your Students page using the “Students” tab in the left navigation bar. Screen Shot 2020-07-30 at 7.33.45 AM

5. Click on the name of the student whose details you’d like to view/manage.Screen Shot 2020-07-30 at 7.33.52 AM

6. Once on the Student’s specific details page, you have the ability to update information or change their password. For an overview of what is available for you to update, please refer to the Students section at the top of the article

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    Admins

    Enter or change details on your My Profile page.

    1. From the Admin Dashboard page, click the cog icon in the top right corner of the page and then click “Profile” which will take you to your “My Profile” page.

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    2. Enter and edit your profile details using the fields as shown below.

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    Important Notes: 
    • The “Email Address” field is what you will use to log into your account from the Login Page. We recommend using your email address for your account. For students that do not have an email, pick a username that is easy to remember.
    • The “Timezone” field is what you can set to make sure that all the session times you are reviewing on your account reflect your timezone. The online platform captured this information automatically during the account creation process. However, you have the ability to update your timezone to reflect your current location at any point in time. 

    5. Make sure to click “Save Details” when you are finished to save the changes.
    6. You also have the ability to change your password from the “My Profile” page. Enter the new password, confirm the new password, and click the “Change Password” button to save the changes.  Or, you can connect your Google account by selecting “Use Google Authentication.”


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