How to enter the Online Classroom

Your account is activated and your online session is booked! Now it’s time to enter the Online Classroom. This article explains how to access the Online Classroom from your Dashboard.

Users: This article is for Students, Parents, and Instructors 

Prerequisites:  Instructor and/or Admins have added you as a user to the system | You have activated your account | Online session has been booked

Note: Unsure which account type you’re currently signed into? Check the Icon on the very top right of your dashboard; the different Icons and Account Types are shown below.

Students

Follow the step-by-step instructions outlined below:

Note: If this is your first time on the platform, please take a look at the Student Readiness Checklist to ensure you’re prepared before your first session!

There are two ways in which your instructor will book a session with you:

Sessions Booked In Advance

Once you’ve been assigned to your instructor, they can book a session with you and you can request to book a session with them. Students and instructors receive an email confirmation for booked sessions, and an email reminder one hour prior to the online session. 

To join a session: 

  1. Log in to your Student Portal

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2. From the Student Dashboard, click the orange “Join” button in the Upcoming Sessions box.

    Screen Shot 2020-04-28 at 2.52.57 PM

    For all online sessions, the orange "Join" button will appear on the My Student Dashboard page 15-minutes prior to the session start time.

    Note: If the session is set on the calendar but you do not see the "Join" button then you may be logged in as the parent. You will need to log out and log back in using the student's details to switch to the student account and enter the online classroom. 

    Tip: If you are logged in as the student and still do not see the "Join" button, double-check the session details to make sure the session was not scheduled as an in-person meeting. If all the session details are correct, try refreshing the page.

     

    3. When clicked, the "Join" button takes you to the online classroom waiting room. 

    Screen Shot 2020-05-01 at 2.54.33 PM

    Screen Shot 2020-05-01 at 2.55.05 PM

    Screen Shot 2020-05-01 at 2.54.57 PM

    In the waiting room, you're able to test your microphone, your camera, and your speakers. Please take a moment to test everything before entering the classroom.

    Screen Shot 2020-05-01 at 2.55.14 PM

    4. The blue "Enter" button into the online classroom will become active once both the student and the instructor are in the waiting room. 

    Important Note: The instructor must enter the classroom first, then the student's enter button will become active to enter. 

    Screen Shot 2020-05-01 at 2.55.27 PM
      5. Finally, click "Enter" and have a great session!

    Instant Sessions

    Note: It is not a prerequisite that you have activated your account for on-demand sessions. 

    Your instructor can book an “instant” session with you. When your instructor books an instant session, you will receive an email with a “Join Session Now” link. 

    Join Session Email

    Click the Join Session Now link. Next, you will be prompted to enter your first and last name.

    Student enter name - step1

    Once you’ve entered your name, click the blue Continue button which will take you to the online waiting room. In the waiting room, you will be asked to share your device's microphone and camera. You will also be able to test your connection.

     

    Step2 - Student Process to enter classroom

    When your instructor has entered the online classroom, the blue Enter button will become active. Click the blue Enter button and you will be in the online classroom! 

    For new students, after the session:

    You will receive an email requesting that you finish creating your account. 

    Create account email

    If you are experiencing issues with video or audio once in the online classroom, please review the troubleshooting guide for the online classroom. 

    Instructors

    Follow the step-by-step instructions outlined below:

    Note: If this is your first time on the platform, please take a look at the Instructor Readiness Checklist to ensure you’re prepared before your first session!

    Sessions Booked In Advance

    Once you’ve been assigned to your student, you can book a session with them and they can request to book a session with you. Students and instructors receive an email confirmation for booked sessions, an email reminder 24-hours prior, and an email reminder one hour prior to the online session. 

    To join a session: 

    1. Log in to your Instructor Portal 

    2. From the Instructor Dashboard, click the orange “Join” button in the Upcoming Sessions box.

    For all online sessions, the orange "Join" button will appear on the My Instructor Dashboard page 15-minutes prior to the session start time. 

    Note: When clicking the “Join” button for URL Link sessions, you will be taken to the external URL link that was provided in the session booking form.


    Tip: If you are logged in and still do not see the "Join" button, double-check the session details to make sure the session was not scheduled as an in-person meeting. If all the session details are correct, try refreshing the page.


    3. When clicked, the "Join" button takes you to the online classroom waiting room.




    4. The blue "Enter" button into the online classroom will become active once both the student and the instructor are in the waiting room.

    Important Note: The instructor must enter the classroom first, then the student's enter button will become active to enter. 

    5. Finally, click "Enter" and have a great session!

    If you are experiencing issues with video or audio once in the online classroom, please review the troubleshooting guide for the online classroom.

     

    Parents

    Parents can’t access the online classroom from the parent dashboard; you’ll need to sign out then sign in to your student’s account.

    If you haven’t set up your student’s account yet, please take a look at this article that will walk you through the process: How to activate your Parent and Student accounts

    Need more information? Check out the following related articles below: