Help Center
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Getting Started!
Getting Started!
Admin Setup
Instructor Setup
Student and Parent Setup
The Online Classroom
Platform Feature Tutorials
For Organization Administrators
Tech Support and Troubleshooting
Tech Support - Troubleshooting Guides
Platform Licensing
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Help Center
Getting Started!
Getting Started!
Admin Setup
Instructor Setup
Student and Parent Setup
The Online Classroom
Platform Feature Tutorials
For Organization Administrators
Tech Support and Troubleshooting
Tech Support - Troubleshooting Guides
Platform Licensing
Getting Started!
Get to know the features and functionality included in your account! Explore each user portal and familiarize yourself with the online classroom.
Admin Setup
Admin Portal Overview
Trilogy Implementation Guide - For Admins
Structuring and setting your Programs
For Admins - Parents/Students Platform Orientation Email Template
For Admins - Instructor Platform Orientation Email Template
Import User Information - Adding Multiple Users To Your Online Platform
How to create and edit Student Groups in your online platform
How to Add Instructor/Student User Roles to your Admin Account and Switch between these User Roles
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Instructor Setup
Instructor Portal Overview
How to Activate Your Instructor Account
Before Your First Session: Instructor Readiness Checklist
How to set your availability as an Instructor
How to Book a Session from the Instructor Dashboard
How to Approve a Pending Session Request
My Education Page for Instructors
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Student and Parent Setup
Student Portal Overview
Parent Portal Overview
How to activate your Parent and Student accounts
How to Set Up Additional Student Accounts as a Parent
Before Your First Session: Student Readiness Checklist
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The Online Classroom
How to enter the Online Classroom
Intro to the Online Classroom
Network Quality Indicator in the Online Classroom
How to upload and share files in the Online Classroom
How to Share Your Screen During an Online Session
How to extend an online session
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Platform Feature Tutorials
How to Manage your Personal Account and Profile
How to upload files to your personal portfolio
How to Send and Reply to Messages
Reviewing Completed Online Sessions
Request to book a session with your Instructor
Calendar - Managing Events & Setting Availability
How to reschedule a session
Managing Session Notifications
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For Organization Administrators
Organization-Level Settings For Admins
Adding Instructors and Admins to your platform
Adding Students and Parents to your platform
How to assign Instructors to their Students and Book Sessions
User Management - Updating User Details
For Admins- How to View and Manage Upcoming Sessions
How to use the Insights feature in the Admin Portal
How to use the Links feature in the Admin Portal
For Admins- Archiving User Accounts
Setting up and managing Billing and Invoicing
Instant Session Controls for Admins
Admin Calendar Overview - How to View and Manage your Organization’s Sessions
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