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For Admins- Archiving User Accounts

Admins have control over user access to the online platform. This allows them to archive user accounts on the platform.

Users: This article is for Organization Administrators

Prerequisites: Admin account is activated | Users have been added to the system

Follow the step-by-step instructions outlined below to:


Active User Accounts

When a user is invited to the system the account is active.  Before that user can log in and use their account, they must complete the activation of their account. This is accomplished via the email that is sent when the user is added/invited to the platform. All you need to invite a user to the system is a first name, last name, and email address. Articles related to activating users and getting them set up in the system can be found here.

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Adding Instructors and Admins to Your Online Platform

Adding Students and Parents to Your Online Platform

Parent Account Activation Process

User Management - Updating User Details

Archived User Accounts

To be clear, archiving a user is not the same as deleting a user from the system.

We recommend archiving a user if they discontinue services with your organization but may resume services with you at a later date. When a user is archiving, they will disappear from your main "Users" lists and the user will lose access to the site (their email/username and password will no longer permit them access to their account)Their email address is still attributed to the archiving account and cannot be reused for another user. Essentially, their account is on hold. Once the user is ready to resume services, their account can be reactivated. 

How to archive a user account

To archive a user account, navigate to your “Users” list and search for the individual you’d like to archive.

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Click on the user’s name. This will take you to their User Details page. 

student name to details

At the bottom of the details page, there will be an "Archive User" button. Scroll down and click the button to stop the user from accessing their account. 

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A window will appear with important information regarding archiving users. Once you’ve read through the important information, click the “Yes, Archive this User” to complete the process.

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A notification will appear that the User has been successfully archived.

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View/Manage Archived Users

To view and manage archived users, navigate to the "User Management" page using the "Users" tab in the left navigation bar of the admin portal. 

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Once on the "User Management" page, use the filters at the top of the page to search/filter your users.

Set the "View Archived Users?" field to "No" and click "Search" to filter the page.Screen Shot 2020-06-18 at 11.57.52 AM

You will get a list of your system's archived accounts. 

Restore an archived user

From the filtered user list displaying your archived users (step outlined above), click on the specific user's name to navigate to their User Details page.

student name to details

In the top right of the details page, there will be an "Activate User" button. Click the button to restore the account. 

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Once restored, the user will regain access to the platform. They will also reappear in the main "Users" lists on your admin pages.

Need more information? Check out the following related articles: